Privacy Policy

Personal information we collect

We may collect personal information including, but not limited to:

• Name
• Email address
• Phone number
• Billing and delivery details
• Account login details
• Information submitted through enquiry or product enquiry forms
• Information related to orders and transactions
• IP address, browser type, device information, and website usage data

We only collect personal information that is reasonably necessary to operate our business and provide our services.

How we collect personal information

We collect personal information when you:

• Create an account on our website
• Place an order or make an enquiry
• Subscribe to our newsletter or marketing communications
• Complete a contact or product enquiry form
• Interact with our website, including through cookies and tracking technologies

Some information is collected automatically through website analytics and tracking tools.

How we use your information

We use personal information to:

• Process orders and manage customer accounts
• Respond to enquiries and provide customer support
• Communicate with you about products, services, and updates
• Send marketing communications where you have opted in
• Improve our website, products, and user experience
• Meet legal and regulatory obligations

Marketing communications

If you subscribe to our mailing list or opt in to marketing communications, we may send you emails about Caterpak products, updates, or offers.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.

Cookies and tracking technologies

Our website uses cookies and similar technologies to:

• Enable core website functionality
• Analyse website traffic and performance
• Support advertising and marketing campaigns

We may use third-party tools such as analytics and advertising platforms to help us understand how our website is used and to deliver relevant marketing.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of the website.

Sharing your information

We may share personal information with trusted third parties where necessary to operate our business, including:

• Payment processors
• Shipping and fulfilment partners
• Warehousing and logistics providers
• Technology and service providers who support our website and systems

We do not sell personal information to third parties.

Data storage and security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

Personal information is stored securely using appropriate technical and organisational safeguards. While we take privacy seriously, no system can be guaranteed to be completely secure.

Accessing and correcting your information

You have the right to:

• Request access to personal information we hold about you
• Request corrections to inaccurate or outdated information
• Opt out of marketing communications at any time

To make a request, please contact us using the details below.

Third-party websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. The latest version will always be available on our website.

Contact us

If you have any questions, requests, or concerns about privacy or how your personal information is handled, please contact us at:

backofhouse@caterpak.com.au