Free Metro delivery on orders over $200

FAQ

Who can purchase from Caterpak?

Anyone can purchase from Caterpak.

Our products are trusted by restaurants, cafés, bakeries, butchers, caterers, food manufacturers and commercial kitchens across Australia, but they’re also available to anyone looking for professional-grade kitchen and washroom essentials.

No. You can check out as a guest.

Creating an account simply makes life easier, with faster checkout, order tracking, saved payment details and quick reordering of the products you use every day.

We currently deliver Australia-wide.

Available delivery options and shipping costs are calculated and displayed during checkout.

Most orders leave our warehouse within 1–2 business days, subject to stock availability.

Delivery times vary depending on your location and your local courier network.

We offer free shipping on metro orders over $200.

For non metro deliveries in QLD, NSW & VIC we offer free shipping on orders over $400.

If your order qualifies, the offer will be automatically applied at checkout.

If your order arrives damaged, incomplete or incorrect, let us know within 48 hours of delivery.

Simply send us a few photos and we’ll investigate the issue and work with you to organise a replacement or refund where appropriate.

If you’ve changed your mind, returns may be accepted within 7 days of delivery, provided the products are unused and in their original packaging.

Return shipping costs are the responsibility of the customer.

Yes.

Caterpak is proudly managed by Anchor Packaging, one of Australia’s leading foodservice packaging suppliers.

Businesses purchasing in volume can apply for an Anchor Packaging wholesale account. Applications are subject to approval and require a minimum ongoing spend of $2,000 per month.

You can apply through the Anchor Packaging website or contact us at backofhouse@caterpak.com.au and we’ll point you in the right direction.

Because they do different jobs.

Anchor Packaging is the wholesale business behind the scenes.

Caterpak is the brand built specifically for the people working behind the scenes.

While Anchor Packaging manages sourcing, warehousing and distribution, Caterpak focuses on the products that keep commercial kitchens moving, from aluminium foil and baking paper to cling wrap, garbage bags, wipes and washroom essentials.

Different brands. Same team. Same experience.

That’s where BetaEco comes in.

BetaEco is Anchor Packaging’s front-of-house brand, specialising in sustainable cups, containers, bags, napkins and other customer-facing packaging designed to make sustainability easy.

Check it out at www.betaeco.com.au

Absolutely.

Every Caterpak product is selected to handle the demands of busy commercial kitchens. Whether you’re wrapping, lining, wiping, cleaning or preparing food, our products are built to perform when service is in full swing.

Payments are processed securely through Stripe.

For faster future purchases, you can choose to securely save your payment details to your account. Credit card information is encrypted and stored by our secure payment provider, never on Caterpak’s servers.

Need a hand?

Get in touch through our website or email us anytime at:

backofhouse@caterpak.com.au

02 9697 2499